We ship exclusively with our logistics partner DHL. We`ll ship immediately after payment. Delivery time is usually 1-2 days. Through to the tracking service of DHL you`ll stay up to date where your order is located right now. At the link "My Account" you can track exactly where your parcel is currently located. This gives you an even greater transparency about your order at Kapatcha.

Shipping within Germany: Normal shipping via DHL: 3,90 Euro. Please klick here for more information about international shipping costs

Please note that the minimum order amount is 15.00 euros

*Free Shipping at an order amount of 99,00 euros within Germany

We accept following payment options.

• Prepayment - bank transfer
• Cash on Delivery - only Germany - (plus 2 Euro administrative charges)
• Direct banktranfer (plus 1% administrative charges) - only for german accounts - with PIN and TAN!
• Paypal (plus 1,20% administrative charges)

In the close future we`ll be able to offer credit card as a a payment method for our online shop. This will give you an even better service in the future.

Please note that the minimum order amount is 15.00 euros.

We certify that the sold goods, at the time of transfer were free from defects in material and workmanship defects and the contractually assured characteristics. Upon receipt, the customer must inspect the goods immediately for defects and condition. In the case of a defect, we ask you to inform us immediately. The warranty period is 2 years from delivery. The warranty does not cover normal wear and tear. The warranty is void if the customer the delivered goods arbitrarily changed by the customer.

Important informations for returns

ACHTUNG: Prepaid packages will not be accepted by us!! Please package sufficient postage or by phone from a returns slip by us - only for returns from germany. At a value to 40.00 euros, the customer assumes the costs in full, from 40.00 euros, the value of goods costs borne by us.